Delivery and Returns
Delivery and Returns
The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns – if something doesn’t fit, just return it to us for an exchange or refund.
The following payments are accepted:
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
You can choose to pay with credit card or your already registered PayPal® account.
Changing or cancelling your order
For details on your 14 day right of return, please see the Returns Policy section on our site. This section details your statutory rights of cancellation.
You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods.
To exercise this right of cancellation:
Contact us by email at email@example.com
Follow the returns instructions as laid out in the Returns and Exchanges section of this site.
Please note that if you fail to take reasonable care of returned goods or fail to return the goods to us, we will be entitled to make a claim against you for any losses which we suffer.
If your goods are faulty or do not meet the description given on the site, we will refund the value of your order for those goods. For more information on how to return goods to us please refer to the Return Policy section of the site.
We recommend that returned goods be sent via insured, traceable delivery for your protection.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available
• Difficulty in processing your payment information
• Cannot ship to address provided
• Duplicate order was placed
If your order is cancelled by us, you will receive an email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact us by email at firstname.lastname@example.org.
As we operate a highly sustainable business, inventory volumes are minimal so as not to overproduce and are frequently being replenished. This may mean your item is out of stock when purchased and therefore, it may take up to four weeks to be sent out from our warehouse. We will email you within 3 business days of payment if the item is not in stock immediately, along with an expected delivery date. Should this not be convenient for you, you are welcome to request a full refund.
We offer free standard delivery on orders above £200. Please note that free shipping will be applied to your order at checkout.
|Standard (£15)||Express (£25)|
|UK||4—6 business days||2—3 business days|
|Europe||2—5 business days||2—4 business days|
|World||3—6 business days||2—5 business days|
Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.
All orders are shipped with a global carrier such as UPS, FedEx or DHL, and require a signature upon delivery. These carriers usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).
Taxes and duties
The prices of products are expressed in GBP inclusive of taxes but excluding customs duties.
The prices of products are expressed in GBP, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the Customer.
For orders outside of the EU:
All applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay but your local customs should be able to estimate the price.
We cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which we have no control.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorisation and/or stock availability and/or customs delays. We are unable to deliver to post office boxes. All orders are fully traceable via a tracking number and the service provider which we will inform you of.
First-Time Order Policy
For security purposes, we reserve the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.
We insure each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by us.
All orders are shipped with a courier service and are fully traceable via their website. You can always contact them if you have questions regarding your shipment.
We operate a 14-day return policy: you have 14 days from when your order is delivered to ship/postmark it back to our return centre for a refund or exchange.
Any claim regarding the delivery of Product(s) must be submitted in 14 working days following receipt of the Product(s). They must be sent in their original condition (packaging, accessories, tag, etc.) and according to the following shipping conditions. The customer must contact the customer service beforehand via e-mail at email@example.com to obtain a return number to note on the “Return Authorisation” enclosed with the order as well as any information relating to the shipping. No parcel shall be accepted without a return number. This number must be written legibly on the parcel.
The Product(s) must be returned to:
c/o Malik Studio
Unit 7, Leyton Business Centre
London E10 7BT
Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. No parcel returned as cash on delivery shipping shall be accepted, whatever the reason. The costs and risks pertaining to the return of Product(s) are borne by the sender.
In order for the customer service to accept the return, the Product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, accompanied by all of its accessories, and a copy of the purchase invoice, if already included.
The Customer shall not have to justify the reasons or pay penalties, with the exception of return costs and all potential customs duties.
We cannot be held responsible in the event of loss, theft or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address and return code) is not possible shall be refused.
On receipt of the Product(s) returned by the Customer, the customer service shall send a confirmation of receipt of the Product by e-mail.
Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Should you be interested in a different colour or style, please return your item/s to us and simply purchase the new piece separately at advanilondon.com.
If the complete order is returned the refund will include standard delivery costs from us to you. For that purpose, Customer shall provide by email a copy of the delivery invoice indicating the parcel tracking number into the return parcel. Without a tracking number provided, returns may be delayed and sometimes withheld. We shall reimburse the Customer for the sums paid by the same and corresponding to the acquisition of the returned Products (therefore excluding potential customs duties), within a maximum period of 14 days by bank transfer into the account used with the credit card bearing the Customer’s name.
Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. We reserve the right to make any such deductions, albeit with reasonable care.
Please note while we will endeavour to make refunds as quickly as possible, they could take up to 10 working days from the date of receipt of the returned goods, in order to be processed. You will receive a confirmation email indicating this. Refunds are generally only available onto the card used for payment. Thereafter, the time it may take to be reflected on the card balance is beyond out control and we accept no liability for any delays on this. Please contact your bank or card provider if you have any questions regarding this.
If you have any further questions please email firstname.lastname@example.org.